Meet the Team

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Chuck Hajj

Executive Director

Our fearless leader. The Head Honcho. Boss Man. Chuck goes by all of these titles (and a few others we haven’t told him about). He is responsible for the overall strategy, development, and execution of client marketing programs. Previously, Chuck was Vice President of Business Development and Director of Consumer Marketing for PRIMEDIA where he launched and With 20-plus years in the marketing business, Chuck has a rich background in marketing to moms, consumer insights, content strategy, direct marketing, and CRM.

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Jonathan Whitbourne

Editorial Director

Jonathan oversees all creative strategy and execution. Puckish and gangly, he overcomes these shortcomings by developing award-winning, cross-channel content marketing programs for top brands (Walmart, Kimberly-Clark, Kellogg’s, Walgreens…to name a few). When not making the world safe for branded content, Jonathan can be found chasing his kids, gardening, or invested in a DIY project gone horribly wrong.

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Sharon Mulligan

Account Supervisor

Sharon oversees the account management team, which handles the activation and execution of all custom programs. Just in case that wasn’t enough, Sharon is also essential to the ideation and development of integrated marketing programs, as well as consumer research initiatives. When she isn’t busy running her department, Sharon can be found rooting on her beloved New York Mets.


Joe Caiazzo

Business Development Director

Joe is an expert at creating innovative custom marketing strategies. He has cultivated (and sustained!) relationships with leading consumer packaged goods, pharmaceutical, and retail brands. The large-scale strategies he has developed—including shopper marketing, point-of-care product sampling, and branded content—have been extremely successful for his clients. Fun fact: Joe once hosted a (semi) legendary late-night radio show under the memorable moniker DJ Joey Zazzo.

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Katie Bernal-Silva

Business Development Manager

Katie is busy. She oversees all the sampling for our point-of-care publications (both English and Spanish) and works closely with clients to build highly effective multi-channel content programs that consistently outperform expectations. When she’s not globetrotting (and bringing back yummy treats for her very appreciative coworkers), Katie’s obsessing over the Great British Baking Show and seeking out new amusement parks. She just wishes she never learned the truth about waterparks. Us too.

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Jen Powlison

Business Development Manager

Jen has a successful background in integrated sales and marketing, giving her the opportunity to support fortune-500 companies on their print and digital strategies. Specifically, she devises custom programs for a wide range of clients. She also oversees ad sales and revenue for the point-of-care publications. When the day comes to a close, you’ll find her barefoot in the backyard, sipping a Hudson Valley brew with her hubby, watching her little girls play.


Alana DeMatteo

Account Manager

Alana manages the activation of several high-profile custom programs. Her favorite part of the job: engaging in the collaborative creative process and seeing her team’s ideas come to life. Her second favorite part: working with smart, fun, talented people (thanks, Alana!). She also loves to cook, go to concerts, and travel with her husband and twin toddlers.

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Melissa Busch

Account Manager

Melissa has been perfecting the art of account management with Custom Solutions for over 9 years. When she’s not scheduling programs or meeting with her creative counterparts, you might find her speaking with clients about their program goals or weekend plans. She’s most recognized from her days on the underground Karaoke club scene and now spends her nights with one or more kids on her hip. Her memoir, “Can You Pick Up More Pinot Grigio?” is still waiting to be published.

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Danielle Neagle

Marketing Coordinator

Danielle is the latest and greatest addition to the Custom Solutions crew. When she’s not busy supporting the team, you’ll find her exploring her newly adopted home of Manhattan. Other roles include: clever Instagram caption writer, dance circle former at weddings, Insomnia Cookies recommender.

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Kelly Ribich

Associate Production Director

Kelly is our Associate Production Director with over-the-top organizational skills. On a typical day, she’s managing database files, poly sampling programs, updating financial files, following up with clients on inventory, printing paper inserts and printing magazines. She is constantly searching for ways to save money on fulfillment, postage, poly and cartons. On weekends, Kelly can be found boating, attending her kids sporting events, or attending a country music concert.

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Rod Cook

Production Manager

Rod handles all the pricing and placing of the printing, mailing/distribution and sampling custom projects. Always on the lookout for a new or interesting use of print technology whether it’s Augmented Reality, Google cardboard, Beauty Seals, tipping, scent strips, audio chips, whatever! We can get your idea down on paper! When not at work Rod loves to listen to music, live or recorded and cook outside on the grill/smoker. Searing a steak, broiling a brat, smoking a Brisket or a brining a turkey, everything tastes better on the grill!

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Kristi Flatt

Senior Production Manager

Kristi is part of the Des Moines production team that manages a portfolio of products for the Meredith Custom Solutions group. She specializes in the print production of the custom print programs and manufacturing and distribution of the custom samplers. In her spare time, she likes to indulge her love of reading, traveling with her husband and spending time with her family.

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Shelby Dahlem

Sales and Marketing Assistant

Joining us from Louisville, Kentucky, Shelby supports the team with whatever comes up—from crafting whip smart presentations to managing our social media accounts to scouting bars for the next great Custom Solutions happy hour. Shelby loves walking dogs in Brooklyn, discovering new coffee shops, and all things Christmas.